Because if you throw enough money at them, they’ll trip over themselves trying to fix your production critical issue in 4 hours or less, and that’s valuable to business because they get to go “it’s not our fault the site was down and we lost $2 million, it’s our vendor’s support team that was inadequate”
Because if you throw enough money at them, they’ll trip over themselves trying to fix your production critical issue in 4 hours or less, and that’s valuable to business because they get to go “it’s not our fault the site was down and we lost $2 million, it’s our vendor’s support team that was inadequate”
Yeah, at a certain scale you’re not paying for the technology… you’re paying for a scapegoat.