The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI’s impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.
Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.
I’ve thought for a long time that there are a ton of legitimate business problems out there that could be solved with software. Not with AI. AI isn’t necessary, or even helpful, in most of these situations. The problem is that creatibg meaningful solutions requires the people who write the checks to actually understand some of these problems. I can count on one hand the number of business executives that I’ve met who were actually capable of that.