I emailed MSI support to get a new hinge for my F key. They repeatedly told me the entire keyboard needed to be replaced. After several days of back and forth, and me assuring the support person that, no I just need the key hinge, and that yes, they could just send me the hinge and I could fix it myself, they relented.
Took 30 seconds and didn’t mean that a perfectly good keyboard be trashed.
I emailed MSI support to get a new hinge for my F key. They repeatedly told me the entire keyboard needed to be replaced. After several days of back and forth, and me assuring the support person that, no I just need the key hinge, and that yes, they could just send me the hinge and I could fix it myself, they relented.
Took 30 seconds and didn’t mean that a perfectly good keyboard be trashed.
Planned obsolescence is indeed a thing. Companies don’t want you to stick to your devices forever.