If you’re doing things properly, you’ll know your Microsoft account password or have it in a password manager (and maybe have other account recovery options available like getting a password reset email etc.), and have a separate password for the PC you’re locked out of, which would be the thing you’d forgotten. If someone isn’t computer-literate, it’s totally plausible that they’d forget both passwords, have no password manager, and not have set up a recovery email address, and they’d lose all their data if they couldn’t get into their machine.
Most people have smartphones these days where they would be able to log into their account and grab the recovery key if it’s backed up. If they don’t have a phone, they will know someone that does, or a library with a computer.
Bear in mind that non-techy users don’t get the option to opt out of a Microsoft account in the OOBE now, so most should have their key backed up without thinking about it
A Microsoft password is more recoverable than a lost bitlocker recovery key.
Also, it feels worth highlighting that every other OS targeted at general consumers encrypts user data by default. Microsoft is really just getting up to speed with where everyone else was like 5 years ago.
Almost everyone has access to a phone. Most governments, including the US provide free or low cost smartphones to those who can’t afford it. There are entire MVNO carriers based around this, like Assurance wireless.
How do you get to your Microsoft account when your computer is locked?
If you’re doing things properly, you’ll know your Microsoft account password or have it in a password manager (and maybe have other account recovery options available like getting a password reset email etc.), and have a separate password for the PC you’re locked out of, which would be the thing you’d forgotten. If someone isn’t computer-literate, it’s totally plausible that they’d forget both passwords, have no password manager, and not have set up a recovery email address, and they’d lose all their data if they couldn’t get into their machine.
Even if you have your Microsoft account password, it doesn’t help when you can’t even boot into Windows.
Most people have smartphones these days where they would be able to log into their account and grab the recovery key if it’s backed up. If they don’t have a phone, they will know someone that does, or a library with a computer.
Bear in mind that non-techy users don’t get the option to opt out of a Microsoft account in the OOBE now, so most should have their key backed up without thinking about it
Do they also know their password? Hopefully they didn’t save it on the PC that is now locked (a lot of them probably did, if they saved it at all).
A Microsoft password is more recoverable than a lost bitlocker recovery key.
Also, it feels worth highlighting that every other OS targeted at general consumers encrypts user data by default. Microsoft is really just getting up to speed with where everyone else was like 5 years ago.
Many people will have access to a secondary device, not all of course.
Almost everyone has access to a phone. Most governments, including the US provide free or low cost smartphones to those who can’t afford it. There are entire MVNO carriers based around this, like Assurance wireless.
A phone or another computer?